Riverside Resort
Riverside Resort

FAQ

What are your check-in and check-out times?

Check-in is generally from 4:00 pm for accommodations and 2:00 pm for some RV sites. Check-out for all guests is at 11:00 am.

How do I make or change a reservation?

You can make or change a reservation by calling 1-877-450-2211 or 250-752-9544, emailing mail@myriversideresort.com, or using our reservation request form.

What is your cancellation policy?

Cancellation policies vary by accommodation and season. Please contact us directly so we can provide accurate cancellation and refund details for your reservation.

Do you offer free Wi-Fi and parking?

Yes, we provide complimentary Wi-Fi and free on-site parking for our guests throughout the resort and across most accommodations.

Are pets allowed?

Yes, we are a pet-friendly resort. Pets are welcome in many accommodation types and RV sites, subject to specific guidelines and availability.

What on-site amenities and activities do you offer?

We offer a seasonal outdoor pool, waterslides, mini golf, playgrounds, river access, e-bike rentals, a convenience store, and laundry facilities.

What room types do you offer, and what’s included?

We offer cabins, suites, condos, riverhouses, glamping units, and RV sites, many featuring kitchens, Wi-Fi, comfortable living spaces, and free parking.

Do you have accessible rooms?

Accessible room details vary by accommodation. Please contact us directly so we can help identify suitable options based on your specific accessibility needs.

Can I request an extra bed or crib?

Extra beds or cribs are not guaranteed. Please contact us in advance so we can check availability and confirm arrangements for your stay.

Do you have on-site restaurants or room service?

We do not offer full-service restaurants or room service, but our on-site convenience store provides snacks, drinks, and essential supplies.

Can you accommodate dietary restrictions?

We do not offer meal services. Guests are encouraged to use in-unit kitchens or nearby dining options that accommodate specific dietary requirements.

Do you host weddings and events?

We welcome event inquiries. Please contact us to discuss hosting weddings, group gatherings, or private events and to explore available spaces and options.

What are your group booking rates?

Group rates depend on dates, accommodation type, and availability. Please contact our reservations team for customized group pricing and booking assistance.

How far is the resort from the nearest airport?

Travel distance from the nearest airport depends on your route. Please contact us, and we’ll be happy to assist with directions and travel planning.

Is there public transportation nearby?

Public transportation options vary in the area. We recommend contacting us for guidance on nearby transit options and local travel planning.

Is smoking allowed on the property?

Smoking is permitted only in designated outdoor areas. All accommodations are non-smoking to ensure a comfortable environment for every guest.

What safety and cleanliness measures are in place?

We follow established resort procedures to maintain cleanliness, guest safety, and comfort across accommodations, amenities, and shared spaces.

Can I rent boats, bikes, or kayaks on-site?

We offer e-bike rentals on-site and provide direct river access. Boat or kayak rentals are not currently offered through the resort.

What family activities do you offer?

Families enjoy our pools, waterslides, mini golf, playgrounds, river access, and seasonal activities designed to entertain guests of all ages.

Are there hiking or nature trails nearby?

Yes, the surrounding area offers scenic parks, waterfalls, and nature trails, making it easy to enjoy outdoor exploration during your stay.

Do you have special packages or seasonal offers?

We offer seasonal extended-stay options and occasional promotions depending on availability and time of year. Please contact us for current offers.

Is there a loyalty or rewards program?

We do not currently offer a formal loyalty or rewards program, but returning guests are always welcome to inquire about available offers.

Can you accommodate guests with mobility limitations?

Accommodation options vary. Please contact us so we can discuss your mobility needs and recommend the most suitable units.

What payment methods do you accept?

Accepted payment methods vary by booking type. Please contact us directly so we can confirm payment options for your reservation.

Is a deposit required at booking?

Deposit requirements depend on the accommodation and stay length. Please contact us to confirm deposit details for your specific reservation.